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YOUR SAFETY

Important Update

Updated: 1st January 2021

The New Forest is currently in TIER 4 and we are of course strictly following government legislation.

So, it is with heavy hearts that we have had to close our doors once again but we will stay in touch to let you know when we can welcome you back safely.

Take care and we’ll see you soon!

Garry Baldwin,Managing Director and team

Welcoming you back safely

Updated: 1st January 2021

The safety and wellbeing of guests and colleagues is our absolute priority.  You can be assured that as always health and safety has our complete attention. While it’s so important to us that we can welcome you back with wonderful New Forest hospitality, we are ensuring all preventative measures are in place to minimise the risk of Covid-19.

We have been working extremely hard, re-thinking how we can continue to provide the best experience for you.  We’ve implemented new and updated guidelines continuing on our long-standing cleanliness and safety procedures.

As recommended by the government, we kindly ask that before your visit, you download the NHS Test and Trace app, and then scan one of the QR codes found throughout.

You can read more about the measures we have in place below.

Garry Baldwin,Managing Director and team

Making your booking

~ Our restaurant, bars and garden will be open for socially distanced dining, Monday to Sunday until 10pm. To help, we will need to limit the number of guests at one time.

~ We require all guests to have a table reservation beforehand. You can book yours online through our website , by emailing [email protected] or by calling us on 02380 292342. Should you have special requirements, please let us know before you arrive so we can make necessary preparations.

Please note your contact details may be used for the NHS Test and Trace service up to 21 days after your visit, in the interest of keeping us all safe. 

~ We will be sticking to the rule of six and only taking table bookings for a maximum of six guests from one household. Alcohol will only be served when ordering a substantial meal.

~ If you are displaying any Covid-19 symptoms, we ask that you please call or email us to postpone your table booking.

As recommended by government, we kindly ask that before your visit, you download the NHS Test and Trace app, and then scan one of the QR codes found throughout on arrival.

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Drift welcome

We are still providing the warm welcome you’d expect from us, it’s just things may look a little different.

As recommended by government, we kindly ask that before your visit, you download the NHS Test and Trace app, and then scan one of the QR codes found throughout on your arrival. 

~ If you are displaying any symptoms of Covid-19, please do not visit us at The Drift as this puts other guests and our teams at risk. Instead we ask that you call or email us to postpone your table booking. Please note, any of our guests displaying Covid-19 symptoms may be asked to leave.

~ We have put in place new signage on arrival and throughout detailing new guidelines and directions for one-way routes, to help protect you and our teams. Upon arrival, please wait to be seated, where a team member will show you to your table.

~ We ask that you understand the need for a contactless infrared temperature check on arrival. We’ll be temperature checking our team regularly too. This is in the interest of all our wellbeing.

~ You will find we have put in place new floor markings, so we can all keep our social distance and follow the government guidelines.

~ Sanitising stations are placed throughout key areas , at the entrance, outside, and at exits for you to use at every opportunity.

~ We will be carrying out extensive cleaning of high touch points throughout the day and evening – all of which will be checked by our Covid-19 ‘champions’.

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Face masks & coverings

Following the latest announcement from government, you will now have to wear a face covering in our pub and restaurant, but not when eating or drinking. To help, here are key examples of when you’ll need to wear a face covering:

Upon arrival, while we take a contactless infrared temperature check, and when being shown to your table

When making your way from your table to one of our washrooms

When you’re ready to leave, and making your way from your table to an exit door

~ There are some circumstances where you or other guests may not be required to wear a face covering. If you think you may be exempt, please check the government’s guidelines here.

~ Please be mindful that some guests may be less able to wear face coverings, and that the reasons for this may not always be visible.

~ Bespoke face coverings have been provided for every member of our team to wear. You’ll now find all those that can, will be wearing a covering at all times.

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Restaurant, bar & garden

Whether you’re dining outdoors or in, we will be following government social distancing guidelines at all times.

~ Our menus are available online – you’ll just need to scan the QR code on your table to see our menus. If you prefer, we have single-use menus available; these are recycled after use.

~ Inside or outside, we will be providing table service at all times. We have removed seating from around the bar to help keep this area clear.

~ To help you, other guests and our teams maintain a safe distance, we are limiting the number of guests at one time and have positioned tables further apart. We kindly ask that tables are not moved.

~ We’ve adopted a new ‘contactless’ approach to avoid the handling of cash, so we will only be accepting debit or credit card payments for the foreseeable future.

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Guest washrooms

~ Our guest washrooms are checked regularly, and we have disconnected our hot air hand dryers in favour of use of disposable paper towels.

~ We respectfully ask that if any of our washrooms are busy, you wait until a safe distance can be maintained.

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Our Drift team

Guest-facing or behind the scenes, our team remain at the heart of what we do. This is all new to us, and yours and our teams’ wellbeing is our absolute priority, but we want you to know The Drift hospitality you’ve come to expect is a very, very close second.

As we continue to follow all advice and recommended implementation, we ask for your patience as we re-think, re-imagine and re-learn many traditions of hospitality.

~ All of our teams have undergone additional hospitality-focussed training on the prevention of Covid-19. We have also ensured all relevant teams have re-taken food hygiene and health and safety certification, keeping this at the forefront of their mind.

~ All team members, suppliers and visitors will need to complete a Covid-19 survey, certifying their Covid-19 neutral status and zero contact with those symptomatic of the virus.

~ Following the latest advice from government, bespoke face coverings have been provided for every member of our team to wear. You’ll now find all those that can, will be wearing a covering at all times.

~ We have put in place a new handling process for deliveries, with disinfection of external packaging prior to ambient, chilled, or frozen storage.

~ Any team members with Covid-19 symptoms will be instructed to follow government guidelines including to self-isolate before returning to work, where a return to work survey will be required.

~ Frequent hand washing, hand sanitising stations and new routes back of house are all in place to keep contact limited and practices safe.

~ Recommended PPE will be worn for team members when social distancing is not possible.

~ Our kitchen team will be allocated sections with social distancing in place.

~ Our new guidelines for team and guests is displayed in our back of house areas and available on our Covid-19 hub. This is updated, and refreshed regularly, followed by continued training and development, to ensure the health and safety of all of us.

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Children’s play area

We’re pleased our play area will be open for our little guests to enjoy when they visit. 

~ We’re limiting our play area to a maximum of 4 children at any one time, to help maintain a safe distance. Please  wait until it’s safe to use.

~ Please sanitise your hands before entering and after using our play area. We have put in place an outdoor hand sanitising station for you to use at every opportunity.

~ Our play area is sanitised daily, to help reduce the risk of virus transmission.

~ We kindly ask that children play safely and are supervised by a responsible grown-up at all times.

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